WhatsApp Marketing
Bulk campaigns, CSV/Excel audiences, personalization, scheduling and analytics.
Explore solution →Solutions by business goal
Start with the outcome. Build the WhatsApp workflow around it.
WaveDesk connects campaigns, team conversations, AI, CRM and automation so each customer interaction can move naturally to the next business action.
One platform, different teams.Marketing creates demand. Sales converts. Support retains. AI and automation connect the gaps.
Choose your use case
What do you want WhatsApp to help you do?
Sales & Lead Management
Capture leads, qualify faster, assign ownership and automate follow-up.
Explore solution →Customer Support
Shared inbox, customer history, AI answers, notes and human handoff.
Explore solution →AI WhatsApp Agents
Knowledge-based AI for FAQs, qualification, summaries and assistance.
Explore solution →WhatsApp Automation
Message, schedule, CRM, payment, commerce and webhook-triggered journeys.
Explore solution →E-commerce
Shopify/WooCommerce sync, order updates, carts and retention.
Explore solution →Click-to-WhatsApp Ads
Connect ad referral context to conversations and lead attribution.
Explore solution →Developers
APIs, webhooks, logs and integration foundations for your software.
Explore solution →Agencies & Resellers
Manage multiple organizations, teams and branded client workspaces.
Explore solution →CSV / Excel bulk WhatsAppExplore WhatsApp Marketing →
Turn a spreadsheet into a personalized WhatsApp campaign—without manual copy-paste.
Upload customer data, map columns to approved template variables, preview records, validate the audience, schedule the send and follow recipient-level status.
1
Upload CSV / ExcelName, phone, city, order ID, amount and other fields.
2
Map columnsConnect spreadsheet data with template variables.
3
Preview & validateReview recipients and message output before launch.
4
Send & reportTrack queued, sent, delivered, read and failed statuses.
Festival CampaignAudience setup
customers-september.xlsx12,480 rows • Ready to map
Template variableSpreadsheet column
{{1}} CustomerFull Name ▾
{{2}} OfferOffer Name ▾
{{3}} Valid TillExpiry Date ▾
WHATSAPP PREVIEW
Hi Priya 👋
Your Festive Upgrade Offer is available until 8 Sep.
12,326 Valid154 Need review
New→Qualified→Proposal→Won
Sales & lead management
Move every serious conversation toward a clear next step.
Capture WhatsApp leads, assign ownership, organize pipeline stages, track won/lost outcomes and use AI or automation to keep follow-ups moving.
Lead captureAssignmentPipeline stagesFollow-upsAI summariesLost reasons
Explore CRM →Customer support
Give the whole team context before they reply.
Bring conversations, customer details, assignments and internal notes into one shared inbox. Let AI answer common questions and hand off complex conversations with context intact.
Customer→AI / Routing→Right Agent→Resolution
Explore Team Inbox →
Shared contextOwnership • notes • history • handoff
Not sure which workflow fits?
Talk to Sales