From the first inbound message to campaign analytics, CRM conversion, AI assistance, commerce events and developer integrations—WaveDesk keeps the workflow connected.
These are the key capabilities currently designed into WaveDesk. Exact availability can depend on plan, integration setup and rollout stage.
Collaborate on customer conversations without sharing a phone.
Plan personalized template campaigns from customer data and understand every recipient status.
Build and manage approved templates with a WhatsApp-style preview.
Keep customer records organized for campaigns, sales and support.
Turn conversations into opportunities with ownership, stages and reporting.
Use business-trained AI with clear controls, evaluation and human escalation.
Build repeatable customer journeys triggered by business events.
Connect store activity to WhatsApp customer journeys.
Connect WhatsApp Business Accounts and process conversations through Cloud API.
Understand the advertising source behind WhatsApp conversations.
Support SaaS subscriptions, wallets, usage controls and plan limits.
Operate multiple tenant workspaces with separate configuration and reseller controls.
Connect WaveDesk to your own systems through APIs and webhooks.
See operational and business performance across the platform.
Protect tenant data and reduce duplicate or unreliable processing.