Customer messages you
Website, ad, QR code, campaign or direct WhatsApp enquiry enters one shared inbox.
Lead capturedOfficial WhatsApp Business Platform ready
Make every WhatsApp conversation work for your business.
Capture every enquiry, reply as a team, automate follow-ups, run campaigns and track leads — all from one WhatsApp-first workspace built for growing businesses.
Built for real teams, not just broadcasts.Sales • Support • Marketing • Operations
9:41●●●
‹
Priya Sharmaonline
TODAY
Hi! I saw your ad. Can you share the pricing? 10:31
⚡ Automated replyOf course! Which plan are you interested in — Sales, Support or Complete? 10:31 ✓✓
Complete. We have a team of 8. 10:32
Perfect — I’ve assigned this conversation to our sales team. Ravi will help you. 10:32 ✓✓
＋ Message 😊 🎙
Assigned instantlyRavi • Sales
LIVELead statusHot • Demo requested
Automation activeFollow-up in 2 hours
Designed for businesses that sell & support on WhatsApp
🏠 Real Estate🏥 Healthcare🎓 Education🛍 Retail🚗 Automotive🧰 Services📦 D2C & eCommerce
Does this happen in your business?
WhatsApp is fast. Managing business on it usually isn’t.
Your customers love WhatsApp. But when leads sit on personal phones, follow-ups rely on memory and managers cannot see what is happening, growth becomes difficult.
Without a system
Chats everywhere. No visibility.
46 unreadMissed enquiries
?Who replied?
3 daysLate follow-up
- Leads get buried in chat lists
- Two agents may reply to the same customer
- No clear owner or next follow-up
- Campaign responses are hard to track
→
With Symphony WhatsApp
Every chat becomes an action.
12New leads
3mAvg. response
92%Followed up
- Every enquiry captured in one inbox
- Chats assigned to the right team member
- Automatic reminders and follow-ups
- Lead status and performance visible live
See the journey
From “Hi” to customer — without losing the conversation.
Each step stays connected, so your customer gets a quick experience while your team gets context, ownership and automation.
Instant response & qualification
Automation or AI answers common questions, captures intent and routes the lead.
No waitingYour team takes over
The right agent sees the full conversation, notes, tags and lead information in one place.
Human handoffFollow-up until conversion
Reminders and journeys keep leads moving while CRM shows every opportunity.
Tracked to outcomeGood morning, team 👋Customer Inbox
+ New campaignOpen chats24+8 today
New leads17+12%
Avg. reply3m↓ faster
Conversations
PSPriya Sharma 2m
AMAarav Mehta 5m
NKNeha Kapoor 12m
Priya Sharma Hot Lead
Need pricing for 8 users
Sure, sharing the best plan.
Lead StageDemo ScheduledNext follow-up: Today 4:30 PM
Shared team inboxExplore the team inbox →
Your team finally sees the same customer story.
No more “Who spoke to this lead?” or forwarding screenshots. Every customer conversation includes ownership, notes, lead stage and next action.
✓
One WhatsApp number, multiple agentsSales and support can work together without sharing phones.
✓
Assign, tag and prioritize chatsEveryone knows what needs attention and who owns it.
✓
See customer context beside the chatLead status, past activity and notes stay visible while replying.
Automation that feels human
Your best follow-up process can run every time.
Create simple journeys that react to what customers do — enquiry received, demo booked, payment pending, order placed, cart abandoned and more.
1New lead receivedFrom website, click-to-WhatsApp ad or campaign
2Send instant welcome messagePersonalized using customer data
3Wait 2 hoursOnly if customer has not replied
4Notify sales + create follow-upNo opportunity gets forgotten
Lead Follow-up Journey● Active
TRIGGERNew WhatsApp leadWebsite enquiry received
ACTIONSend template message“Hi {{name}}, thanks for reaching out…”
WAIT2 hours or until reply
ACTIONAssign to Sales TeamPriority: High
Made for your day-to-day
What can you actually do with it?
Start with the workflows that matter most to your business and expand as your team grows.
REAL ESTATE
Qualify property leads instantly
Ask budget, location and property preference automatically, then route hot leads to sales.
Ad click → Qualification → Agent → Site visit
HEALTHCARE
Reduce appointment no-shows
Confirm appointments, send reminders and let patients ask questions on the channel they already use.
Booking → Reminder → Visit → Follow-up
D2C & RETAIL
Turn order updates into revenue
Share order status, recover abandoned carts and send relevant repeat-purchase campaigns.
Cart → Purchase → Updates → Repeat orderOne WhatsApp operating system
Everything your team needs around the conversation.
Use one module or connect them together. Customer context stays consistent across inbox, campaigns, CRM, automation and reporting.
Shared Inbox
Assign chats, collaborate, add notes and reply with complete customer context.
Priya • Hot LeadRavi assignedReply in 3m
Campaigns
Segment, schedule and track WhatsApp broadcasts.
98.2% delivered ↗Automations
Build smart journeys without repetitive manual work.
248 tasks automated todayCRM Pipelines
Move conversations from new lead to won business.
New 18Demo 9Won 4
AI Agents + Human Handoff
Answer FAQs from your knowledge base, qualify intent and move smoothly to a person when needed.
AI answering customer • Confidence 94%
Reporting
Know response time, campaign outcomes and lead conversion.
One dashboard. Clear decisions.The business outcome
Faster replies. Better follow-up. More control.
This is not just software for sending messages. It is a system that helps your team turn WhatsApp activity into measurable business work.
<5 minresponse workflows
24×7automated availability
100%lead ownership clarity
360°customer context
Common questions
Clear answers before you get started.
Want to see your own workflow instead? Book a demo and we can map it live.
Talk to our teamIs this only for bulk WhatsApp messaging?
No. Bulk campaigns are one part of the platform. You also get a shared team inbox, CRM, automation, AI, contact management, commerce workflows and reporting.
Can multiple team members use one WhatsApp number?
Yes. Your team can work from one shared workspace with chat assignment, internal notes, statuses and visibility into who owns each conversation.
Can follow-ups happen automatically?
Yes. You can trigger reminders and journeys based on new leads, replies, time delays, payments, orders, webhooks and other business events.
Does it work with the official WhatsApp Business Platform?
The platform is designed around Meta's official WhatsApp Business Platform APIs and onboarding flows.
Will my team need technical knowledge?
No. Everyday work is designed around familiar concepts — inbox, contacts, campaigns, lead stages and simple automation steps — so teams can adopt it quickly.
Ready to make WhatsApp easier to manage?
Show us how your business works. We’ll show you the smarter WhatsApp flow.
Get a personalized walkthrough for your sales, support or marketing process.